Certificate iii Hospitality - Retail Courses - Protea College
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Certificate III in Retail – SIR30216

Course Description / Overview

The Certificate III in Retail (SIR30216) is designed for aspiring or entry-level retail workers who work (or aspire to work) in business such as supermarkets, department stores, quick-service restaurants, and specialty retailers.


Please note that students studying this course via a traineeship pathway may receive training and assessment (and associated support services) from the Australian Multicultural Employment Association (AMEA), a partner of Protea College. AMEA can be contacted on 07 3379 8898 or via info@ameai.org.au.
Protea College remains responsible for ensuring that all training and assessment delivered by AMEA meets ASQA’s Standards for RTOs 2015.
Career Oportunities
  • Senior Sales Assistant
  • Crew Leader
  • Shift Manager
  • Team Leader
  • Merchandise Coordinator
What You'll Learn

This course will teach you to:

  • interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.
  • solve customer problems and use techniques to deal with customer difficulties.
  • build customer relationships and foster customer loyalty.
  • communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals.
  • work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.
  • identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.
  • deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.
  • follow organisational policies and procedures for safe work practice.
  • organise, clean and maintain the work environment to ensure optimal workplace appearance and safety.
  • organise and prioritise individual work requirements (identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements).
  • recognise and interact productively with diversity in the workplace.
  • receive and store retail stock.
  • balance and reconcile a register or terminal in a retail environment, clear registers, count money, calculate non cash transactions, and reconcile and record takings.

Eight (8) core units:

SIRXCEG001 Engage the customer

SIRXCEG002 Assist with customer difficulties

SIRXCEG003 Build customer relationships and loyalty

SIRXCOM002 Work effectively in a team

SIRXIND001 Work effectively in a service environment

SIRXRSK001 Identify and respond to security risks

SIRXSLS001 Sell to the retail customer

SIRWHS002 Contribute to workplace health and safety

Five (5) elective units:

SIRRRTF001 Balance and secure point of sale terminal

SIRRINV001 Receive and handle retail stock

BSBDIV301 Work effectively with diversity

SIRXIND003 Organise personal work requirements

SIRXIND002 Organise and maintain the store environment



  • Flexible up to 12 months (online)
  • Seven to 24 months (traineeship)
Support and Delivery

When you study online with Protea College, you can:

  • Study where and when it suits you.
  • Graduate with the same certificate as an on campus student.
  • Get unparalleled support from teachers via email or phone.
  • Access your course materials online.
Entry Reqirements
  • – 16 years of age
  • – Year 10 (or equivalent)
Study Mode
  • Online
  • Traineeship
  • $1450 (online)
  • Online students can study at their own pace over or up to six (6) months. Extension available upon request. Administration fees may apply.
  • Traineeship students will need to be employed by an eligible employer. Contact the college for more details.
  • This course uses highly-interactive eLearning materials developed specifically for online study (no more boring PowerPoints and PDFs!) and which are fully compatible with your smartphone or tablet.